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"I am writing to thank you for your kind service this past week in helping me with my PC (OS corrupted). I am very thankful and appreciate your being willing to assist me on such short notice (less than one hour after I called!), especially with during the holidays and your anniversary plans. I was particularly struck by your kindness, expertise, efficiency and sound advice. So many people in business these days are unscrupulous and think nothing of taking advantage of the “PC-illiterate”. I will be sure to recommend you to my friends who may have need of your services. Best Wishes and May You Have a Happy and Successful New Year. -- P.S. I took your advice and salvaged the hard drive from my PC, and will be using it as an external drive for the new one that I purchase."