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“Thank you for your kind service this past week in helping me with my PC. I appreciate your being willing to assist me on such short notice (less than one hour after I called!), especially during the holidays and your anniversary plans. I was particularly struck by your kindness, expertise, efficiency, and sound advice. So many people in business these days are unscrupulous and think nothing of taking advantage of the ‘PC-illiterate’. I will be sure to recommend you to my friends who may have need of your services.”